Kimberly Kim Floyd

About Kimberly Kim Floyd

After three decades designing exceptional journeys around the world, I now dedicate my energy to something even more meaningful — growing the people who create them.As Manager of Advisor Growth, I lead training initiatives, mentor emerging talent, and build structured development pathways that transform new advisors into confident luxury professionals. My work blends hands-on experience, leadership development, and a deep understanding of what today’s traveler truly seeks: meaning, perspective, and connection.From ultra-luxury cruises to experiential land journeys, my career has always centered on storytelling and transformative travel.

Experience

1. Senior Manager Advisor Growth

   Frosch

   Nov 2023 — Present · Boca Raton, FL, US

   I’m passionate about cultivating talent and empowering the next generation of luxury travel advisors. In my role, I serve as a trusted industry resource and internal leader, providing support and strategic guidance across the organization.Act as a go-to resource for our luxury leisure advisors company-wide, offering expert insight and direction on selecting the most appropriate travel partners to match individual client profiles and trip objectives.Mentor and guide new and developing advisors through regular performance check-ins, coaching, and structured feedback sessions.Deliver in-depth training on key travel technology platforms for research, booking, itinerary design, and client relationship management.Share refined sales techniques and consultative selling strategies tailored to the luxury travel market.Developed and implemented a company-wide mentorship program to support new-to-industry advisors and those advancing toward senior-level roles.Provide leadership coaching to senior advisors, helping them effectively mentor junior team members and strengthen their own leadership capabilities.Continuously evaluate training and development initiatives, introducing enhancements that support long-term advisor success and exceptional client service.

Education

• Broward College

  Elementary Education

• Cornell University

  Certification , Business, Management, Marketing, and Related Support Services

• Florida Atlantic University

  Human Resource and Development

Skills

• Excel
• Customer Relations
• Process Improvement
• Call Centers
• Vacation
• Cruises
• Negotiation
• Contract Negotiation
• Powerpoint
• Microsoft Office
• Leisure Travel
• Business Travel
• Management
• Team Building
• Product Development
• Tourism
• Travel Management
• Problem Solving
• Coaching
• Word
• Resorts
• Customer Service
• Account Management
• Fundraising
• Administration
• Hospitality Industry
• Online Travel
• Incentives
• Sabre
• Luxury
• Call Center
• Travel Planning
• Hotels