Kim Flaherty
Customer-Journey Management, Systems Thinking, UX Research & Strategy
- Role
- Digital Product and Service Experience Consultant at Resonant Xd
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
Experience
Digital Product and Service Experience Consultant
Feb 2025 — Present
At Resonant XD, I help businesses launch successfully and improve profitability through strategic delivery of product and service experiences- Customer research and insights- Experience-design strategy- Design audits- User testing- CX transformation and customer-journey management consulting
Education
Central College
BA, Computer Science
2002 — 2006
Iowa State University
MS, Human Computer Interaction
2009 — 2011
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