Kim Davis
Digital Customer Experience Strategy & Insights | Connector | Collaborator | Coach
- Role
- Director, Customer Experience at Intradiem
- Location
- Sioux Falls, SD, US
- LinkedIn followers
- 500 followers
About Kim Davis
Transformational, intellectually curious, data-driven leader with over 20 years expertise in Customer Experience (CX) Strategy within a Fortune 50 company. Known for exceptional C-suite communication, innovative strategies, data-driven insights and fostering a culture of mentorship and team building. Renowned for driving impactful digital CX initiatives that recognize unique LOB and channel needs while integrating with Enterprise goals. Recognized with multiple awards for outstanding leadership and results.Strengths: Positivity | Analytical | Discipline | Responsibility | Restorative
Experience
Director, Customer Experience
Dec 2024 — Present · Sioux Falls, SD, US
Education
South Dakota State University
BS, Business Economics
1997 — 2001
University of Sioux Falls
MBA, Business Administration and Management, General
2007 — 2009
Skills
- Time Management
- Management
- Team Building
- Operations Management
- Call Centers
- Customer Satisfaction
- Business Strategy
- Performance Management
- Customer Service
- Powerpoint
- Banking
- Risk Management
- Microsoft Office
- Sales
- Change Management
- Sales Management
- Process Improvement
- Leadership
- Microsoft Word
- Team Leadership
- Human Resources
- Strategic Planning
- Employee Relations
- Leadership Development
- Call Center
- Credit Cards
- Outlook
- Coaching
- Data Analysis
- Customer Relations
- Relationship Management
- Budgets
- Marketing Strategy
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