Kimberly J. McPhail
Wingforce Management Training Manager/Instructional Designer at Serco - North America. Department of Defense
- Role
- Instructional Designer Wingforce Management Training Manager at Serco
- Location
- Providence County, RI, US
- LinkedIn followers
- 500 followers
About Kimberly J. McPhail
Creative, results oriented professional with a diverse professional background. Effective partnering, influencing and relationship building skills, and proven communication abilities, both oral and written coupled with excellent problem-solving and analytical skills.*Assisted with strategic consulting & analysis (people, process, and technology) resulting in holistic, multi-dimensional solutions to senior management that improved service, increased productivity and reduced costs, enhancing organizational effectiveness and efficiency.*Oversaw, designed and implemented training curriculums resulting in learner driven curriculums for financial services and non-profit organizations. Successful oversight of organizational development initiatives for trade organization that resulted in the formation of college/state partnerships, and grass roots mobilization of human capital.Specialties: Employee Learning, Organizational Development, Instructional Design, Business Process Improvement
Experience
Instructional Designer Wingforce Management Training Manager
Aug 2010 — Present
Federal contractor, secret security clearance. Wrote technical documentation for Human Resource Information System •Interviewed clients to understand and document business rules/ workflow•Documented system features and functionality expediting user navigation and increasing knowledge to ensure accurate tracking of human resource (contractors, military and government) information.
Education
Bryant University
Certificate in Human Resource Management
Providence College
BA
Brown University
Certificate in Training and Development
University of Rhode Island
Certificate in Multimedia
Skills
- Change Management
- Organizational Development
- Business Process Improvement
- Training
- Blended Learning
- Organizational Effectiveness
- Instructional Design
- Analysis
- Needs Analysis
- Curriculum Design
- Software Documentation
- Training Delivery
- Management
- E-Learning
- Addie
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