Kimberly Cervantes
Health Services Specialist | Planned Parenthood Mar Monte | Care no matter what
- Role
- Health Services Specialist at Planned Parenthood Mar Monte
- Location
- San Mateo, CA, US
- LinkedIn followers
- 500 followers
About Kimberly Cervantes
With a strong foundation in pediatric care and medical assistance, I bring a…
Experience
Health Services Specialist
Sep 2025 — Present · Redwood City, CA, US
Delivered direct patient services in reproductive health, prenatal, abortion, and family medicine in alignment with Planned Parenthood care standards.Educated patients on contraception, reproductive health options, and funding resources with sensitivity and accuracy.Supported front office operations by checking in/out patients, scheduling appointments, verifying insurance, and processing billing/financial documentation.Entered and maintained accurate patient records in Electronic Practice Management (EPM) system; ensured same-day completion of all charges and billing tasks.• Performed clinical back-office duties including phlebotomy, venipuncture, urine and blood specimen collection, STI/HIV and pregnancy testing, and lab controls.Prepared exam and lab rooms with appropriate supplies, assisted providers during exams, and ensured infection control and sterilization of instruments.Handled patient check-out, fee collection, insurance coordination, and donation solicitation per PPMM guidelines.Collaborated with healthcare team to meet center productivity goals while upholding high standards of patient-centered care, confidentiality, and professionalism.Consistently demonstrated Planned Parenthood workplace values: accuracy, respect, attention to detail, and culturally competent communication across diverse populations.
Education
Stepful
Medical/Clinical Assistant
2025 — 2025
Foothill College
Associate of Arts (AA)
2015 — 2017
San Jose State University
Bachelor of Arts - BA
2020 — 2023
Skills
- Retail
- Team Leadership
- Teamwork
- Time Management
- Sales
- Customer Satisfaction
- Microsoft Excel
- Microsoft Word
- Powerpoint
- Inventory Management
- Singing
- Photoshop
- Indesign
- Illustrator
- Adobe Bridge
- Customer Service
- Social Media
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