Kim Burgdorf

Director Customer Service Onboarding, Training and Development @Chewy

Jacksonville, FL, US

EMAILS

k••••••••@chewy.com

MOBILE NUMBERS

+19•••••••29

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WORK HISTORY

Mar 2021 — Present

Director Customer Service Onboarding, Training and Development @Chewy

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Provide oversight for the Customer Service Learning Delivery strategy responsible for high-volume new hire onboarding across all Customer Service contact center sites and leading a team of learning professionals. Oversee new hire content approval, process improvements and analysis of the onboarding experience to determine improvement opportunities while partnering with key stakeholders across Chewy to deliver operational results.

EDUCATION

N/A

Arizona State University

Bachelor of Science, Education

SKILLS

ManagementEmployee TrainingE-LearningOperations ManagementCustomer FocusBudgetsOutsourcingStrategyCross-Functional Team LeadershipConsultingChange LeadershipCall CentersTrainingStrategic PartnershipsPublic SpeakingTeam LeadershipWorkforce ManagementPerformance ManagementEmployee EngagementChange ManagementCustomer OrientedVendor ManagementStrategic PlanningNeeds AnalysisSellingCall CenterProject ManagementTraining DeliveryInstructional DesignCoachingRecruitingCustomer SatisfactionCrmAccount ManagementAnalysisProgram ManagementPerformance ImprovementLeadership DevelopmentOrganizational EffectivenessBusiness Process Improvement

ABOUT KIM BURGDORF

Throughout my career, I have gained significant experience leading talent strategy and…

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