Kimberly Yount

About Kimberly Yount

I’m a client and team whisperer—someone who leads with empathy, clarity, and just enough structure to turn chaos into calm. With over 15 years of experience building high-performing teams and long-term client partnerships, I specialize in creating the conditions where great work (and great people) thrive.As Director of Client Services & Operations at GLIDE, I oversee client strategy, team mentorship, and agency operations—balancing business goals with human needs. My happy place is where process meets personality: guiding clients through complex projects, supporting teams through change, and making sure everyone feels heard along the way.According to the Aptive Index, I’m a Catalyst: I energize groups, unite teams, and facilitate collaboration that drives results. According to the Culture Index, I’m a Socializer—which means I lead with empathy, listen with intent, and believe the best outcomes start with strong relationships.On any given day, I’m- Bridging the gap between clients, creatives, and coders- Leading discovery calls and RFPs with clarity and calm- Coaching PMs from task wranglers into confident leaders- Navigating tough conversations with transparency and trust- Spotting gaps, solving problems, and building systems that scaleWhether it’s a red-flag project, a culture challenge, or a strategic shift—I bring energy, empathy, and structure to the table. Let’s build something that works—and works well.Outside of work, I run a small e-commerce brand, volunteer with dog rescue, and share my workspace with four rescue cats who believe all Zoom calls require feline participation.Specialties: Client strategy | Leadership development | Team empowerment | Cross-functional collaboration | Account growth | Sales & discovery | Operational scaling | Process optimization

Experience

1. Director of Client Services & Operations

   Glide

   Sep 2022 — Present · Santa Ana, CA, US

   As part of the executive leadership team, I lead all aspects of client success, agency operations, and team development for a purpose-driven digital agency. My focus is on building systems, people, and relationships that scale—balancing business growth with a healthy, values-aligned culture.I oversee client strategy, account growth, and service delivery, while strengthening cross-department collaboration across UX, development, SEO, and marketing. I also guide new business initiatives, lead discovery and RFP processes, and mentor project managers and client services leads with an emphasis on leadership development, not just project delivery.Key Focus Areas- Partner with the CEO, VP, and People Manager on agency-wide strategy, resourcing, and process optimization- Drive client growth and retention through proactive communication, data-driven strategy, and transparent leadership- Coach and mentor PMs, helping them evolve from task managers to strategic client partners- Align delivery teams around shared goals, ensuring consistency, efficiency, and client satisfaction- Lead operational initiatives that improve systems, reporting, and team workflows (Asana, Harvest, Freshdesk, Slack)- Act as the escalation point for complex, high-impact client projects, maintaining trust and stability under pressure- Support financial operations including forecasting, contractor management, and budgetingHighlights- Increased personal utilization by 8% above target while expanding leadership responsibilities- Drove client retention and long-term account value through strategic relationship building- Shaped GLIDE’s annual strategic vision and company Rocks to align with growth and culture goals- Spearheaded process improvements that reduced project delivery friction and improved team collaboration

Education

• MiraCosta College

  Music, Business

  2001 — 2002