Kimberly Willow

About Kimberly Willow

I am an experienced executive with 25+ years of progressive management and demonstrated experience in planning and implementing programs that align employee development and productivity with company goals. A key skill set is in seeing a team members strengths and weaknesses and aligning those attributes into the proper environment to foster improved results and efficiencies. I have worked my way up through many levels in my career which has given me the unique approach of knowing how all interdepartmental units work together and I leverage that knowledge to the betterment of my team and company alike. My forte is in building relationships and networks in my work and personal environment. Through networking and relationship building I quickly gain the buy in from my peers as the go to person and a reliable and efficient team player. I am a skilled multi-tasker, which allows me to be placed on many leadership initiatives and I often take the lead in new projects and programs my company sets forth. I am a skilled communicator allowing me to give my team a clear and concise message, again gaining their trust and allowing for a more efficient work environment by keeping a transparent line of communication open. My leadership style is being a hands-on leader and sales coach that achieves sustainable results through personal sales and mentoring skills to grow and drive a team to sales excellence. I excel in employee relations and building client rapport. I have a proven track record of client and employee loyalty, which has allowed me to be a sustainable sales leader even though I am not in the direct sales environment. I have proven to my team that while I teach I also do which builds an environment of trust and allegiance.

Experience

1. Senior Manager Retail Branches

   Midland States Bank

   Feb 2022 — Present

   Responsible for developing a proactive retail sales culture and driving annual sales performance. The Sr. Retail Branch Banking Manager, in conjunction with the Director of Retail Banking, will plan, guide, and work with district managers, retail branch managers, bank presidents, regional market presidents and support staff to create a sense of urgency in reaching individual, bank, and corporate goals. In addition, this position is responsible for taking direct leadership for retail employee development including all branch staff and the District Retail Managers. Development responsibilities include direct coaching and leading coaching and training initiatives for the retail department. This position is responsible for leading the retail branch banking financial and performance goals. This includes developing and executing on the retail sales strategy, enhancing our culture of sales and service, and driving growth across our branch network.

Education

• Western Michigan University

  Bachelor's Degree

• Western Michigan University

  Bachelor of Science (BS), Community Health Education, Psychology

  1995 — 1999