Kimberly W. Gant

About Kimberly W. Gant

Twenty-five years of exceptional Operations Management experience and Six Sigma (DMAIC) process improvement, resulting in consistent productivity goal accomplishment, and a projected $39 million in annual cost saving, with a combined experience in profiling, training, coaching, consulting, establishing strategic direction, creating incentive plans, identifying trends, reducing operational costs, increasing ROI and market share, and managing P/L.Specialties: Brand MarketingCall Center Start Up OperationsCall Center ManagementOperational ManagementOrganizational Leadership ManagementProcess Improvement ExecutionProject Management

Experience

1. Business Development Officer

   Tb Consulting Group

   May 2015 — Present

   As a consultant specializing in Analytical and BPO Services, human capital talent, process, and technology solutions, I provide consulting services to Fortune 500 clients primarily in the healthcare and benefits administration industry. My key priorities extended to improving the customer experience while maintaining employee satisfaction and driving financial growth of the client\'s organizations. SELECTED RESULTS: Created a Voice of the Customer strategy platform to improved one-call resolution statics by 31%, that included upgrading technology and initiating company\'s first-ever member experience campaigns, to include cost-effective initiatives for members. Prepared employee retention and conversion strategies to decrease turnover by 12% resulting in $1.2 million annual saving. Produces qualitative and quantitative call volume reports with information regarding call volume that will track individual call experience and performance to produce cost improvement initiatives.

Education

• University of Mississippi

  Business Administration and Management