Kimberly Rowe
Business Technical Analysis Director - Influencing Performance and Results through Emotionally Intelligent Coaching, Communication and Decision Making
- Role
- Business Technology Analysis Director at Mid-Continent Group
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Kimberly Rowe
I manage a talented team of Business Technical Analysts at Mid-Continent Group, a company…
Experience
Business Technology Analysis Director
May 2015 — Present · Tulsa, OK, US
I lead a team of talented business technical analysts who are responsible for data maintenance, testing and documentation for critical business systems and applications. My team also maintains and updates rates, rules and forms for Commercial Underwriting in the company\'s policy admin system. We serve as 1st line production support for Commercial Lines and have responsibility for many auditable system admin processes and error report corrections. My primary responsibilities are establishing team and project priorities, allocating time and staff resources appropriately, and monitoring team and individual progress towards goals. It\'s my job to make sure that clear and effective communication between my team and our business partners is continuously taking place. I practice a highly collaborative leadership style and put considerable emphasis on frequent and multi-channeled communication between team members and our internal customers. I consistently coach the competency of customer focus and my team is highly skilled at changing directions quickly when business needs dictate. We are also known for providing great customer service and a quick response time. I promote frank, open and honest dialogue among my employees. This has led to a tight-knit and trusting team where we all hold each other accountable for on-time, successful results.
Education
University of Oklahoma
Bachelor of Arts (B.A.)
Skills
- Team Building
- Onboarding
- Public Speaking
- Workshop Facilitation
- Presentation Development
- Internal Communications
- Organization
- Hiring
- Underwriting
- Performance Management
- Employee Training
- Waterfall Project Management
- Commercial Insurance
- Leadership
- Collaborative Problem Solving
- Training Delivery
- Insurance
- Writing
- Training
- Software Development Life Cycle (Sdlc)
- Community Outreach
- Interviews
- Leadership Development
- Customer Service
- Employee Engagement
- Meeting Planning
- Talent Management
- Coaching
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