Kimberly Steinke

About Kimberly Steinke

Customer Success and SaaS Implementation leader specializing in client onboarding, system…

Experience

1. Director of Customer Success

   Predictive Safety SRP, Inc.

   Feb 2024 — Present · US

   Spearhead the development, delivery, and continuous improvement of onboarding and training programs for clients, ensuring seamless adoption of products like AlertMeter and AlertMeter FRMS-Design and maintain comprehensive training materials, onboarding documentation, and client-facing resources to enhance user experience and satisfaction-Manage client accounts, acting as the primary liaison to address inquiries, resolve issues, and ensure timely delivery of reports-Build and maintain a detailed database of report recipients, streamlining operations and improving data accuracy-Collaborate with VP-level clients and vendors to align services with business goals, fostering strong partnerships and ensuring client retention-Assist in creating marketing and sales presentations, reports, and collateral to support business development efforts-Consistently deliver tailored training sessions, showcasing a deep understanding of clients\' unique needs and challenges.

Education

• Cooking and Hospitality Institute of Chicago

  Certification

Skills

• Process Improvement
• Management
• Team Building
• Needs Analysis
• Training Delivery
• Microsoft Excel
• Training
• Negotiation
• Microsoft Office
• Change Management
• Coaching
• Foreclosures
• Instructor-Led Training
• Leadership
• Remote Training
• Banking
• Project Management
• Instructional Design
• Blended Learning
• Human Resources
• Customer Service