Kimberly Kelley

About Kimberly Kelley

My career focus is centered around learning and engagement. While in the hospitality industry, I quickly discovered the key to success was employee engagement. With a deliberate focus on training, accountability and trust, I was able to increase check averages by 31% and reduce turnover by 50%. I instinctively focused on performance and employee engagement. This ability has guided my career. My interest in technology led me to an instructional designer role from 2008 – 2012. This experience gives me insight into various learning solutions and effective ways to measure their success. I quickly became known for my innovative, cost-effective solutions. My strategic consultant skills drove me to the Performance Consultant role at ADP where consulting and developing learning solutions was my focus. In 2017 my role shifted and I became known as \"Coach K\". I led a corporate on-boarding program which brought in over 1800 new employees. I was responsible for coordinating training, building role specific plans, success reporting, facilitation of orientation and feedback sessions. In March of 2018, I calculated I had personally coached over 500 people with an attrition rate of less than 5%. My performance granted me a leadership role in training new coaches. Inclusive leadership and a natural ability to engage wherever I work is what I am known for. Experience with managing projects, designing learning programs and training facilitators makes me a qualified candidate for a leadership role in a learning organization. Diversity in thought is mandatory to my success and satisfaction. I must work for a company that values different perspectives and questioning the status quo.

Experience

1. Director of Learning and Deployment

   Businessolver

   Nov 2021 — Present

   The Director of Learning is responsible for leading a collaborative team of professionals whose primary service is to design, develop, and deploy best-in-class training solutions for employees and our Clients. This role helps drive the company’s strong learning culture, engages employees, and builds brave leaders. A key partner with other teams, this role improves effectiveness of current and future learning solutions. Keeping apprised of industry trends, with the goal of bringing innovative, best in class solutions to Businessolver. This leadership role is a key member of the Transformation organization, collaborating with GOAT, AnswerBar, and Product to identify proactively where training and development is necessary to fill knowledge gaps and increase performance of Solvers across the company. Lastly, this role would be key in measuring learning outcomes by obtaining measurable results and benchmarks against KPIs. Essential Duties Include: •Driving effective learning programs from initiation through to rollout. Analyze, design, develop, implement, and evaluate learning programs to support goals and initiatives. •Develop collaborative relationships, functions as an expert in L&D, working with cross-functional teams to define business problems •Deliver courageous leadership training•Standardize, simplify, and improve effectiveness of learning. •Develops consistent approaches for needs assessment, content development, identifies tools for best-in-class solutions, tracks and maintains budgets, and benchmarks against KPIs. •Obtain measurable results to support the decision-making process regarding the effectiveness of learning courses and programs, using both qualitative and quantitative methods to demonstrate the value, manage, and improve offerings. •Ensure all curriculum is tracked and maintained in the LMS •Assist with the management of a portfolio of learning projects to ensure high-quality deliverables are produced with time and cost constraints.

Education

• Iowa State University

  Bachelor of Science

• Iowa State University

  Bachelor of Science (B.S.)

Skills

• Powerpoint
• Sharepoint
• Customer Service
• Emotional Intelligence
• Information Mapping
• E-Learning
• Adult Education
• Insurance
• Instructional Design
• Training Delivery
• Coaching
• Organizational Development
• Team Building
• Public Speaking
• Employee Engagement
• Mentoring
• Problem Solving
• Word
• Content Development
• Customer Relations
• Writing
• Microsoft Office
• Needs Analysis
• Excel
• Process Improvement
• Documentation
• Administration
• Project Planning
• Management Consulting
• Microsoft Word
• Addie
• Program Management
• Change Management
• Captivate
• Software Documentation
• Microsoft Excel
• Training
• Business Process Improvement