Kimberly Saylor

About Kimberly Saylor

Engaging and energetic Customer Success Manager with 15+ years of experience in…

Experience

1. Lead Instructor

   Northwest Local School District

   Aug 2018 — Present

   Develops virtual and in-person training presentations using Google Slides and/or PowerPoint to ensure success for a portfolio of 20 clients • Onboards clients annually, facilitating orientation presentations and sharing strategic expectations • Creates customized training plans and goals for clients, ensuring proper accommodations are implemented, recommendations are considered, and clients are provided with tools to achieve success • Trains clients through small groups and one-on-one interventions with materials tailored to clients • Functions as department leader, guiding a team of 5 in meetings, data analyses, and improvements • Designs and presents high-impact presentations and content using LMS and EdTech platforms • Implemented task management processes to maintain a high level of organization for deadlines • Digitizes all materials, content, and assignments, while offering video tutorials and recorded lessons • Tracks KPIs and metrics for clients within the database while documenting for compliance • Engages stakeholders and clients through online tools, video conferences, newsletters, and events • Successfully transitioned the department’s training program to virtual and hybrid models, digitizing all curriculum and materials, troubleshooting technology, and integrating EdTech apps and platforms • Analyzed state-wide data for 900+ students using Excel and used Powerpoint to present strategies to increase student achievement • Increased student engagement by 10% by conducting a needs analysis to identify end user learning needs • Lead and Collaborated with cross-divisional stakeholders to create a shared vision for educational success; boosting overall student success metrics by 17% • Instructed 100+ staff on new LMS modules, fostering proficiency & knowledge to optimize educational technology integrations • Submits reports, using Excel and Google Slides, of client performance to senior leadership and other stakeholders every quarter

Skills

• Classroom