Kimberly Barefoot
Strategic Accounts Leader | Client Success, Retention & Expansion | Employer Benefits & Health Tech
- Role
- Senior Director Strategic Accounts at Transcarent
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Kimberly Barefoot
Senior Strategic Accounts and Client Success leader with 15+ years driving revenue growth, retention, and expansion in employer benefits, consumer-directed health, and health tech (SaaS). I turn complex client relationships into long-term partnerships that deliver measurable value for employers, members, and internal stakeholders.As Senior Director of Strategic Accounts, I lead high-impact client portfolios and coach account teams to deliver against clear growth, engagement, and satisfaction goals. I navigate executive and operational stakeholders to align on a shared vision and convert it into an actionable roadmap.Known for- Strategic account planning that ties client objectives to product capabilities and outcomes- Retention and expansion strategies that deepen partnerships and unlock new value for clients and members- Cross-functional leadership with Product, Operations, Clinical, and Analytics to deliver on commitments and continuously improve the client experienceI balance relationship depth, operational rigor, and commercial focus so clients feel supported and led while the business hits growth and profitability targets.
Experience
Senior Director Strategic Accounts
May 2023 — Present
Education
Randolph Macon Woman's College
BA Business Economics, Business/Managerial Economics
1992 — 1995
Skills
- Sales
- Employee Benefits
- Product Development
- Client Retention Programs
- Crm
- Benefit Plan Administration
- Account Management
- Process Automation
- Professional Services
- Enterprise Software
- Business Process Improvement
- Lead Generation
- Business Relationship Management
- Business Analysis
- Saas
- Creative Problem Solving
- Management
- Team Building
- Consumer Driven Health Plans
- Sales Process
- Employee Benefit Plan Design
- Business Intelligence
- Product Lifecycle Management
- Integration
- Strategic Planning
- Product Design
- Contract Negotiation
- Product Launch
- Management Consulting
- Project Management
- Solution-Oriented Selling
- Key Account Relationships
- Compliance Management
- Solution Selling
- Problem Solving
- Benefits Administration
- Key Account Relationship Building
- Key Account Acquisition & Retention
- Identify Untapped Market Opportunities
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