Kimberly H.

About Kimberly H.

The definition of leadership according to Brene Brown.\"someone who takes…

Experience

1. Showroom Manager

   Lovesac

   Feb 2022 — Present · Fort Myers, FL, US

   Showroom Manager & Peer Leader, District TrainingBuild and develop a high performing team of Associates within a people first culture that encourages the ability to think and dream big. Ensure customers are guided from first interest through to a completed transactionEffectively manages quotes, close sales, and maintain post purchase relationships.Role model in-depth knowledge of Lovesac products services, design features, and benefits, so ensure team is provising effective demos and educating customers. Ensure the store is visually appealing and aligned with brand standards to attract and engage customers. Manage store operations and tasks including but not limited to: opening & closing, scheduling, inventory, point of sale transactions, marketing and promotions and ensure they are followed to company standards. Champion company policies and operational procedures to maintain operational consistency and safety, ensure customer satisfaction, and mitigate risks. Proficient in all company tools, systems and are comfortable utilizing in-store technology such as Microsoft, Gladly and Netsuite.Analyze data to drive team behaviors that deliver against goals and key performance indicators. Build a culture of accountability by ensuring personal and team sales goals and key performance indicators and customer service standards are met.