Kimberly L.

Experience

1. Business Development Manager

   Katura Day Spa

   Mar 2018 — Present · Charlotte, NC, US

   Develop and execute strategic business plans, manage daily operations, and oversee financial functions including accounts payable/receivable and payroll processing. Skilled in hiring, training, and supervising staff, as well as creating and managing budgets to optimize financial performance and implement cost control measures- Proficient in developing and executing marketing strategies to drive customer acquisition and retention. Experienced in promoting spa services, products, and special offers through social media, email marketing, and promotional events. Managed inventory, negotiated with vendors, and ensured product availability- Manage website design, maintenance, and updates for multiple brands, with a focus on desktop, tablet, and mobile optimization. Implement SEO best practices to enhance search engine visibility. Skilled in content creation, managing social media accounts, and analyzing marketing data to optimize campaigns- Assist in the procurement process by preparing purchase orders and requisitions. Communicate with suppliers to obtain quotes, place orders, and follow up on deliveries. Maintain accurate records of procurement activities, including order details, supplier information, and delivery schedules. Support inventory management by monitoring stock levels and reporting shortages or discrepancies- Help evaluate supplier performance and maintain positive relationships with vendors- Ensure high customer satisfaction by handling inquiries, feedback, and complaints effectively. Maintain compliance with health and safety regulations and industry standards while continuously updating service offerings based on market trends.

Education

• Central Piedmont Community College

  Associate of Arts - AA, Information Technology

• Art Institute of Pittsburgh

  Interior Design, Interior Design

  2007 — 2009

• AVEDA Institute-Charlotte

  Estiology Program, Certificate of Completion

  2016 — 2017

• Aveda

  Esthiology Program

• Southeastern College

  Massage Therapy Program

• Southeastern College

  Certificate in Massage Therapy and Bodywork, Massage Therapy/Therapeutic Massage