Kimberly Langley
Making AI and Change stick 🍯 | Operator + Strategy Partner | Adoption, Enablement & Retention | 🇦🇺→🇬🇧→🇺🇸 | Generalist 🌀
- Role
- Product & Strategy Partner at Wickbooks
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Kimberly Langley
I help teams turn change and AI into systems that stick.Over 15+ years across education, SaaS, and professional services, I\'ve turned ambiguity into clarity by walking into complex situations, figuring out what\'s really going on, and building the structures, workflows, and communication systems that keep teams aligned and projects on track.I sit between strategy and execution, shaping direction one moment and turning it into a plan, process, or decision-ready insight the next. I\'m wired for fast-moving, high-growth environments where priorities shift quickly and someone needs to bring steady progress without slowing momentum.AI is part of my toolkit. I help teams use Perplexity, ChatGPT, Claude, and Copilot to plan smarter, manage projects more effectively, and communicate clearly.Highlights:• Co-led a global engagement program that contributed to a Best Business Team win (American Lawyer Awards, 2024)• Built onboarding, training, and CX systems that achieved 160% of renewal targets for an EdTech organisationAI-Enhanced Ops & Enablement Portfolio: the serious stuff… karaoke queen, laksa snob, global wanderer.
Experience
Product & Strategy Partner
Sep 2025 — Present · New York, NY, US
Partnered with the founder through WickBooks’ shift into an AI-led manager-enablement platform. Served as the operator + strategy arm, bringing structure, insight, and decision support to an early, ambiguous phase of product development.Contributions:• Led user interviews, insight synthesis, and competitor scans to clarify the problem space and sharpen product-market fit• Defined ICPs, buyer personas, and early positioning to support founder-led outreach and GTM decisions• Built the core product narrative, one-liner, and website clarity recommendations to align messaging• Tested product workflows end-to-end and provided UX, workflow, and complexity-reduction feedback• Produced weekly insight summaries and action plans to drive product, strategy, and prioritisation conversations• Advised on beta criteria, customer prioritisation, and early GTM focus areas
Education
Australian Catholic University
Graduate Diploma of Teaching
Australian Catholic University
Bachelor of Music
Charles Sturt University
Master's degree
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