Kimberly Kerr

About Kimberly Kerr

I’m a strategic Program Manager who turns complexity into clarity—translating big-picture strategies into actionable plans that drive measurable outcomes. Whether optimizing processes, building readiness programs, or guiding customers through complex buying motions, I focus on simplification to remove friction and enable adoption.I leverage AI to work smarter, streamline workflows, and amplify impact. From building AI-powered chatbots to embedding AI in strategy, communications, and planning, I continuously explore ways to optimize how we work. I’ve driven adoption of AI-assisted sales tools and led sessions with an AI futurist—helping teams overcome fears and see AI’s real-world value with confidence.At the heart of my work is building trusted relationships, fostering psychological safety, and creating space for diverse perspectives to thrive. I lead from wherever I’m needed—whether that’s managing a team or rolling up my sleeves as an individual contributor. My ‘why’ is all about doing what’s right, staying true to myself, and making a meaningful impact. Hiking | Photography | Live Music | Binging podcasts | Feeding my houseplant addiction | Advocating for human rights | Raising my vibration

Experience

1. Strategy & Planning - Revenue Intelligence, Global Sales Tech Stack

   Cisco

   Jul 2025 — Present · Bellingham, WA, US

   Strategy & Planning Lead for WalkMe and HelpZone (Service Now) across the Global Sales Tech Stack, driving digital enablement, adoption, and scalable global support- Lead end-to-end strategy and execution for WalkMe digital adoption, including designing and building WalkMe solutions, in-app guidance, and analytics- Create and manage HelpZone (ServiceNow) support content, including intake workflows, KB articles, self-service resources, and tiered support models- Partner cross-functionally with Product, Enablement, Operations, and Leadership to align adoption and support strategies to business priorities- Use data, event tracking, and user behavior insights to continuously refine content, guidance, and adoption approaches- Deliver human-centered, in-the-flow enablement that accelerates time-to-value and drives sustained behavior change.

Education

• Monroe Community College

  AAS, Hotel/Resort Management

  1995 — 1997

• University of Washington

  Certificate, Nonprofit Management

  2007 — 2008

• Global Knowledge

  Course Certification, Information Technology Infrastructure Library (ITIL)

  2013 — 2013

• Prism-Media

  Course Certification, Project Management Professional (PMP)

  2010 — 2010

• Rochester Institute of Technology

  Hotel/Resort Management

  1995 — 1996

Skills

• Program Management
• Vendor Management
• Search Engine Marketing (Sem)
• Business Process Improvement
• Pay Per Click (Ppc)
• Project Management
• Email Marketing
• Online Advertising
• E-Commerce
• Ppc
• Analytics
• Management
• Team Building
• Training
• Networking
• Account Management
• Trending
• Marketing Communications
• SEO
• Technical Support
• Competitive Analysis
• Employee Training
• Team Leadership
• Sem
• Event Planning
• Product Marketing
• Process Management
• Process Improvement
• Non-Profits
• Project Coordination
• Online Marketing
• Strategic Planning
• Marketing
• Customer Service
• Sales
• Marketing Strategy