Kimberly Hardman
Manager, Implementation & Training @CompuGroup Medical US
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WORK HISTORY
Manager, Implementation & Training @CompuGroup Medical US
Richardson, TX, US
Ownership and oversight of SaaS implementation and customer training experience•Lead and mentor a team of geographically distributed service professionals. o Roles include: Project Manager, Application Trainer, EDI Specialist, CSM•Develop creative and effective solutions to implementation and adoption challenges•Design & implementation of product training strategy. Training delivery.•Effective escalation management, focused on customer satisfaction•Measure & track KPIs, to monitor ongoing performance•Cross-functional collaboration with Sales, Product, Support, and IT leaders o Demonstrated success in pre-sales and solution-selling activities o Serve as ‘Voice of the Customer’ and advocate to Product team•Skillful presentation and reporting to Executive team, and key stakeholders
EDUCATION
University of North Texas
B.A.
SKILLS
ABOUT KIMBERLY HARDMAN
In my current role, I lead a team of service professionals in a B2B Saas organization, delivering top-notch software implementations. Developing team members who are empowered to provide excellent service is a key focus for me, and something I take pride in. Additionally, listening to and engaging with customers to has been a strength of mine throughout my career. This has also helped me to experience great success collaborating cross-functionally with Product, Engineering, Sales & Marketing, and Support teams to provide best-in-class solutions. Areas of focus with customers include software adoption, process improvement, CSAT, and retention. I have breadth and depth of knowledge in healthcare, and health IT, but am also passionate about other industries. My combined skills in leadership and professional development training skills, operations, and customer service, along with the tech and innovation experience I\'ve gained is what sets me apart!Send me a message, and let\'s connect.
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