Kimberly Ward
Renewals Management I Project Management I Account Management
- Role
- Renewals Business Manager at Verint
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Kimberly Ward
Professional Sales Support and Renewal Manager who works closely with Executives, Sales Reps, Customer Success Reps and Subject Matter Experts (SMEs) to provide superior customer service and support. Successful background in product marketing, public relations, project management, proposal writing, product demonstrations, account relationship, customer satisfaction, and communications management. Specialties: • Renewal Management • Solution Development • Proposal Management • Account Management • Project Management • Creative Design • Strategic Planning and Partnerships • Procedure & Process Review & Development • Needs Assessments • Leadership • Training Development
Experience
Renewals Business Manager
Nov 2021 — Present
Oversees the renewal process and tracks defined metrics for the assigned partner and direct customers while meeting customer retention and bookings targets, maintaining key relationships both internally and externally.• Protect and grow the renewal revenue by selling the value of maintenance.• Accurately tracks and forecasts assigned region on a regular basis.• Assist customers with any product discrepancies in their install base to include license reconciliations and audits.• Drives renewal revenue generation strategies.• Works closely with Sales on account strategies, any found issues or challenges.
Education
Kilgore College
Dance
1987 — 1989
University of North Texas
Bachelor of Arts, Dance and Health
1997
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