Kimberly Dsilva

Experience

1. Senior User Experience Design Consultant

   Slalom

   Jul 2022 — Present · New York, NY, US

   Industries: Government, Insurance, Retail, Pharmaceuticals -Lead design workstreams and promote user-centered design -Collaborate and present directly to clients and internal teams to create user-centered experiences for a wide variety of applications - Employ qualitative and quantitative mixed-method research techniques to help clients better understand the true needs of their customers and employees - Prototype digital experiences and iterate based on user insight and client feedback - Facilitate client white-boarding, workshops, design sessions, and project meetings - Sketch user flows and low to high-fidelity wireframes - Conduct moderated usability testing and incorporate user feedback into recommendations and design strategy -Develop capabilities in new design disciplines such as conversation design and NLP development -Identify opportunities for innovation by understanding problems, needs, and ideas from the business, the customers (employers, providers, brokers), and the members (consumers)-Design conversations led by an understanding of both business requirements and client needs-Design and implement policies, procedures and best practices around Conversational AI Training-Own strategic design and user-experience decisions, and pioneer new functions and features that solve user’s problems -Lead cross-collaborative teams with product and engineering to implement new features and iteration-Effectively and proactively communicate with clients and build a trusted advisor relationship Roles: Conversation Design, Chatbot Design, UX Research, Interface Design, Product Design