Kimberly Shamus Norton

About Kimberly Shamus Norton

I build hiring systems that help teams move fast, hire well, and grow without chaos.Over the past decade, I’ve supported companies like StubHub, Humu, Outschool, and Coursera—helping them scale smarter through structured hiring, evergreen pipelines, and interview processes that actually reflect what makes someone successful in the role. I\'ve built recruiting functions from scratch, partnered with execs across GTM, Ops, and G&A, and worked closely with People, HR, and Marketing to bridge the gap between hiring and everything that comes after.Along the way, I’ve mentored recruiters, trained hiring managers, and raised the bar on what a good process looks like—without slowing teams down. Strong recruiting isn’t just about filling roles; it’s about building the infrastructure that makes hiring repeatable, fair, and clear at scale.

Experience

1. Senior Talent Partner

   StubHub

   Sep 2024 — Present · Atlanta, GA, US

   At StubHub, I lead talent strategy for our Global Customer Service and Operations orgs across North America. My focus is on building scalable, sustainable systems such as evergreen pipelines, proactive CRM campaigns, and structured interview frameworks. These efforts are designed to reduce time-to-fill, improve hiring consistency, and support long-term growth.In addition to owning execution, I regularly serve as a strategic partner to leadership, influencing hiring priorities, process design, and CRM strategy across GCS. I’ve also played a leadership role within the broader talent team, mentoring peers and driving cross-functional alignment between recruiting, operations, and workforce planning.Partnering closely with department leaders, I translate operational goals into actionable hiring plans while driving data-informed processes that improve predictability and performance across the funnel.

Education

• University of North Georgia

  Bachelor of Business Administration (BBA), Marketing