Kimberly do
Loan Partner @Cross Country Mortgage
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WORK HISTORY
Loan Partner @Cross Country Mortgage
Dallas, TX, US
Pipeline and Processing Management: Partner directly with a Top Producing Loan Officer, managing a pipeline of 15-25 active files per month through pre-approval, processing, and underwriting submission, maintaining a 98% on-time closing rate.Document and Compliance Review: Conduct comprehensive initial due diligence on all loan files, including meticulous review of income, asset, and liability documentation to proactively clear 50% of potential underwriting conditions before submission.Client Communication & Service: Act as the primary point of contact for borrowers, ensuring an exceptional client experience by preparing and delivering all required disclosures accurately and communicating loan status updates to clients and referral partners (Realtors) every 48 hours.Financial & Credit Analysis: Generate comprehensive credit analyses and calculate preliminary debt-to-income (DTI) ratios, effectively packaging files for immediate underwriter review and accelerating the decision timeline.Efficiency and Accuracy: Utilize proprietary Loan Origination Software (LOS) to maintain data integrity across the file, reducing loan fallout rate by consistently verifying all application details against third-party reports.
EDUCATION
Houston City College
Associate of Arts - AA, Business Administration and Management, General
University of Houston
Bachelor of Business Administration - BBA, Accounting and Finance
SKILLS
ABOUT KIMBERLY DO
I’m a relationship-driven professional passionate about delivering seamless experiences and building long-term partnerships. With a background in client engagement and business development, I specialize in understanding client needs, solving challenges proactively, and creating solutions that drive both efficiency and exceptional service.In my role at Savoya, I work closely with executives, travel managers, and administrative professionals to simplify global ground transportation through reliable service and innovative technology. I thrive in fast-paced environments where attention to detail, responsiveness, and trust are critical to success.I’m motivated by connection, continuous improvement, and helping clients feel confident that every detail is handled. Whether supporting strategic accounts or identifying new opportunities, my goal is always the same: deliver value, build lasting relationships, and elevate the client experience.
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