Kimberly Y.
Product Specialist @Jane App
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WORK HISTORY
Product Specialist @Jane App
Vancouver, BC, CA
Support healthcare clinics via live chat, phone, and email, helping customers successfully navigate daily operations• Lead live product demos and onboarding calls, tailoring sessions to customer goals and workflows• Build strong customer relationships through proactive communication, empathy, and problem-solving• Partner with product, marketing, and content teams by sharing customer feedback to improve product experience and adoption• Manage multiple customer touchpoints while maintaining a high standard of service and follow-through
EDUCATION
York University
Bachelor's degree, Health/Health Care Administration/Management
ABOUT KIMBERLY Y.
I graduated from York University with a Bachelor of Health Studies in Health Management and currently work as a Product Specialist at Jane. In my role, I support customers across multiple channels, lead product demos and onboarding sessions, and collaborate closely with cross-functional teams to share customer feedback that helps shape the product.I enjoy working directly with clinics to understand their workflows and help them use Jane in ways that truly support their day-to-day operations. I’m especially passionate about building strong, trust-based relationships through empathy, clear communication, and practical problem-solving. Drawing from my background in healthcare, customer service, and collaboration, my goal is to contribute thoughtful, user-focused solutions while supporting inclusive and team-driven growth.
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