Kimberly Taylor

About Kimberly Taylor

I am sales-minded yet service oriented, motivated, and driven to be a direct contributor towards the bottom line and success of an organization. I thrive in a fast paced environment and excel in multi-tasking, maximizing efficiencies, and time management.

Experience

1. Client Manager

   Guardian Life

   Jun 2019 — Present · Buffalo/Niagara, NY, US

   Collaborates with sales representative and coordinates and negotiates renewal for assigned cases (groups lives) with sales & underwriting; communicates clients’ needs, issues, risks, and opportunities; prepares and presents renewal to client. Deliver Claims Experience Reporting and data to clients• Identify up-sell/cross-sell opportunities on assigned accounts; builds re-enrollment strategies for clients.• Act as escalation point for resolution of non-routine issues. Works directly with resolution team to identify root cause, and communicates resolution to client• Understand client business, issues, and needs through required proactive face-to-face client visits and proactive phone contact; builds, maintains, and manages positive ongoing client relationship.• Provides continual education to clients on Guardian processes, policies, and procedures, including web-site services and navigation• Work closely with resolution specialist in CRU, underwriters, and other internal departments to facilitate smooth operational functions.

Education

• Bryant & Stratton College

  Associate's degree

  2002 — 2004

• University at Buffalo

  Bachelor of Science - BS

  2005 — 2008