Kimberly Smith
Customer Experience Executive | Driving Customer Success through Digital Transformation and Service Innovation | Global Program & Change Management | Global Team Leadership | Mentorship
- Role
- Director, Digital Customer Experience at National Grid
- Location
- North Hampton, NH, US
- LinkedIn followers
- 500 followers
About Kimberly Smith
Seasoned Customer Service and Experience Executive with 20+ years of CSAT impact at the…
Experience
Director, Digital Customer Experience
Sep 2025 — Present
Leading the transformation of our digital customer experience in close collaboration with product managers, IT, Customer Experience, and senior leadership to shift toward more proactive service delivery and customer insight-driven innovation. Ensuring alignment with the digital experience roadmap and our strategic ambitions, unlocking new business value and strengthening customer loyalty.
Education
University of New Hampshire -- Peter T. Paul College of Business and Economics
Bachelor of Business Administration (B.B.A.)
Southern New Hampshire University
Master of Business Administration (M.B.A.)
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