Kim Singleton

About Kim Singleton

Transforming Challenges into Triumphs in Learning & DevelopmentEvery journey has its trials, and mine began with a pivotal challenge: how to create a cohesive training framework in an industry often seen as stagnant. As a Staff Training Program Manager at Cruise, I faced an alarming spike in safety violations among new advisors. Traditional training methods were clearly failing to prepare our team adequately, and I felt the weight of responsibility on my shoulders.The Turning Point came when I realized the solution lay not just in compliance but in creating an engaging learning experience. I designed a targeted training program that utilized modern techniques, including AI-led coaching. Within just a few months, we achieved a stunning 60% reduction in safety violations. The financial impact was equally significant, with an impressive $1.5 million saved due to increased efficiency.Before my arrival, training sessions were overwhelming, with new hires spending 2,500 hours on training. By optimizing resources, I reduced this to 1,500 hours, allowing advisors to focus on their roles sooner and improving overall productivity.In my previous role as Associate Director of Training at Carvana, I was the first to build a comprehensive training organization from the ground up. The growing pains of Carvana\'s expansion from a few hundred employees to over were palpable, with high turnover rates threatening our progress. I initiated a career pathing program that increased retention by 20% and internal promotions by 30%, certifying over 600 associates across 15 locations nationwide. This not only improved morale but also instilled a sense of belonging among employees.Through my work at Sunland Asphalt and ABB, I consistently demonstrated that effective training could lead to measurable outcomes. At Sunland, I developed critical modules that benefited over 50 supervisors, and at ABB, I managed an $800K training grant, resulting in 100+ certifications through strategic partnerships.As I look to the future, my vision is clear: to continue leveraging innovative training methodologies that empower individuals and drive organizational growth. I believe every employee has the potential to thrive when provided with the right tools and support.🤝 If you\'re passionate about transforming learning within your organization or simply want to connect, I invite you to reach out. Together, we can create a future where every team member is equipped to excel and contribute to a thriving workplace culture.

Experience

1. Sr Manager Operations Training

   Aurora

   Jul 2025 — Present · Phoenix, AZ, US

Education

• Western New Mexico University

  B.S, Education

  1996