Kimberly Ritchey
Social Services Specialist @Washington State Department of Social and Health Services
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WORK HISTORY
Social Services Specialist @Washington State Department of Social and Health Services
US
EDUCATION
Edmonds College
Associate of Arts - AA
Columbia College
Associate of Arts - AA
American InterContinental University
Bachelor of Science - BS
ABOUT KIMBERLY RITCHEY
Account Manager with 15+ years of experience who specializes in relationship building, customer advocacy, and creative problem solving. ACCOMPLISHMENTS • During my tenure at Dell, I was on track to meeting 106% of my quota in 2022 • Optum, Grace/Sound Recovery, and Tacoma-Pierce County Health Department selected my client charts as the standard of how case management files should look • Over a 10+ year period consistently exceeded expectations as documented in performance reviews • Proactively collaborated with other team members to develop multiple processes at several agencies • Successfully advocated for an at-risk client to remain on a medication assisted treatment which essentially saved her life CORE COMPETENCIES Listening | Time Management | Relationship Building | Assessment | Organization | Prioritization | Passionate | Advocacy | Inquisitive | Creative Problem Solver | Innovative | Ethical | Detail Oriented | Inclusive | Collaboration | Reliable | Consistent | Critical Thinking | Value-based Selling | Strategic Account Planning | Process Improvement | Data Management | Training and Development | Stakeholder Management | SalesForce | MS Office | Documentation LEADERSHIP PRINCIPLES Innovate and Simplify | Empathy | Bias for Action | Learn and Be Curious | Earn Trust | Customer Obsession
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