Kimberly Ringer
Quality Assurance | Operations Analyst
- Role
- Order Quality Advisor at Clarivate
- Location
- Casa Grande, AZ, US
- LinkedIn followers
- 500 followers
About Kimberly Ringer
I have expertise working in call center environments and have built Quality Assurance…
Experience
Order Quality Advisor
Feb 2022 — Present
Review legal documents and validate the accuracy of the information that was input by Sales Managers into Salesforce. Collaborate with Sales, Legal, Billing and Tax Team to mitigate any potential issues of needing the client to re-sign or re-negotiate contracts.• Manage workload through Salesforce Cases to meet and exceed Service Level Agreements.• One on one training sessions with Sales to communicate processes.• Facilitate team engagement meetings.• Document standardized processes to share amongst team members.
Education
Edmonds Community College
Photography
Skills
- Business Process Improvement
- User Acceptance Testing
- Forecasting
- Telecommunications
- Analysis
- Business Objects
- User Experience
- Budgeting
- Budgets
- Microsoft Office
- Sales
- Call Centers
- Contact Centers
- Operations Management
- Strategic Planning
- Training
- Customer Satisfaction
- Customer Service
- Databases
- Troubleshooting
- Process Improvement
- Quality Assurance
- Time Management
- Accounting
- Advertising
- Insurance
- Team Building
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