Kimberly R.
Sr. Customer Success Manager @ Nielsen
- Role
- Sr Customer Success Manager at Nielsen
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Kimberly R.
As Sr. Account Director at Nielsen, I leverage my 20+ years of broadcast television research experience to work internally across all departments and build revenue for Nielsen and externally to offer clients solutions to grow audience and revenue through Nielsen’s data and insights. I have a proven track record of delivering high-quality client service, creative solutions, and analytical excellence. I specialize in TV impressions/ratings trends, news insights, digital solutions for local stations, automotive data, ad intelligence, and OTT. I am proficient in various software tools, such as NLTV, GRABIX, Scarborough, IHS, Google Products, Looker Studio, and more. I am also the recipient of the 2021 & 2017 Local Account Manager of the Year award and 2022, 2021, 2020, 2018 & 2017 Local Superstar Award, thanks to my dedication, collaboration, and problem-solving skills. I am proud to be part of the Nielsen team that is leading the way to incorporating and capturing the different elements of TV viewing in a fragmented landscape.
Experience
Sr Customer Success Manager
Oct 2022 — Present · Dallas, TX, US
Work closely with other members of support, commercial, product and market teams to drive value realization and adoption of Nielsen Audience Measurement suite of products and interact extensively with research, ad operations and media teams across the US. • Customer Advocate/Voice of my clients for Nielsen• Build Customer Loyalty via Joint Success Planning in order to Build and Expand Client Relationships and Roster• Understand client needs and work on Big Picture Strategy with clients in a way to innovate and encourage the use of Nielsen products/tools• Increase/build up client retention and identify the risks• Identify upsell and cross-sell business opportunities• Synthesize data trends to offer proactive recommendations, use cases and drive usage and adoption of Nielsen products
Education
The University of Texas at Arlington
Bachelor of Arts (B.A.), Broadcast Communications
1997 — 1999
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