Kimberly Powell
Head of Customer Experience @Intellica
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WORK HISTORY
Head of Customer Experience @Intellica
Human-led, AI-enabled two-way texting that converts abandoned carts, grows subscriptions, and drives launches for e‑commerce brands, all in real time.Leading customer experience and strategy.
EDUCATION
California State University, Chico
BA, Communication Design; Option in Internet Communications
SKILLS
ABOUT KIMBERLY POWELL
Hi, I\'m Kimberly! I\'ve spent my career doing two things: building customer experience teams that genuinely raise the bar, and making sure the people on those teams never stop growing.My leadership philosophy is simple: great CX doesn\'t start with the customer, it starts with the people and the tools creating the experience. I believe in investing heavily in both.Whether I\'m building teams from scratch, scaling CX operations, or untangling a broken customer journey, I lead with data, decide with empathy, and never lose sight of the fact that customers are humans first and deserve to be treated as such.When I\'m not obsessing over experience metrics, you\'ll find me on the trails in Park City or being bossed around by an Alaskan Malamute. I\'d love to talk to you about anything CX!
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