Kimberly Lockard
Director / Senior Advisor - Retired as of 3/1/2022
- Role
- Director Senior Advisor, Client Operations at Fiserv
- Location
- Brookfield, WI, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
Experience
Director Senior Advisor, Client Operations
Oct 1997 — Present
Currently working in the Bank Solutions division - Client Operations group managing programs, projects and other initiatives related to improving quality, client satisfaction and general business processes. ServiceNow data oversight
Skills
- Account Management
- Banking
- Risk Management
- IT Management
- Business Process Improvement
- Software Documentation
- Sdlc
- Requirements Analysis
- Pmo
- Pmp
- Leadership
- Process Improvement
- Integration
- Software Project Management
- Crm
- Business Analysis
- Program Management
- Customer Relationship Management (Crm)
- Vendor Management
- IT Strategy
- Call Centers
- Customer Service
- Management
- Team Building
- Business Intelligence
- Strategic Planning
- Project Management
- Interviews
- Outsourcing
- Requirements Gathering
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