Kimberly Leerkes

Dr Martens Bilingual Customer Support Specialist @Ventrica

GB

As a Bilingual Customer Support Specialist in the Dr. Martens team, I provide first-line support to B2C customers in English and Dutch. Other responsibilities include: • Provide first-line support to a large, diverse customer base in both English and Dutch.• Resolve complex queries and complaints efficiently, ensuring customer satisfaction and compliance with company policy.• Maintain accurate records in Salesforce and internal systems.• Adapt communication style to meet individual needs, promoting fairness and inclusivity.