Kimberly Jordan
Manager Client Service @ Sedgwick | Six Sigma, Leadership, Manufacturing Improvement
- Role
- Manager Client Services at Sedgwick
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Kimberly Jordan
Dynamic operations leader with 20+ years of progressive experience directing large‑scale programs, optimizing organizational performance, and driving operational excellence. Proven success overseeing multi‑state and national operations, strengthening service delivery, and elevating client satisfaction through data‑driven decision‑making. Skilled in strategic planning, enterprise process optimization, compliance governance, risk mitigation, and cross‑functional team leadership. Known for implementing scalable systems, leading complex organizational change, and building high‑performing teams that deliver consistent, measurable results. Adept at developing operational strategy, managing budgets, and leveraging technology to streamline workflows and improve organizational efficiency.
Experience
Manager Client Services
Jan 2024 — Present · IL, US
To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.Performs client renewal and Client Service Instruction preparation for assigned clients.Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.Educates the client on loss data - drivers of cost impacting assigned programs.Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.Coordinates client contracts.
Education
Fairly High School
Honors Degree, General Studies
1997 — 1999
Capella University
Bachelor, Business Administration
2007 — 2012
Capella University
Bachelor of Science, Business Administration
2007 — 2012
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