Kimberly Grubb
Director of Communication and Customer Experience @Joe Cooper Auto Group
Oklahoma City, OK, US
EMAILS
k•••••@cooperautogroup.com
MOBILE NUMBERS
+12•••••••45
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WORK HISTORY
Feb 2019 — Present
Director of Communication and Customer Experience @Joe Cooper Auto Group
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Edmond, OK, US
Created and manage a 9 rooftop fixed operations call center focused on providing an exemplary customer service experience while creating revenue for the service departments. Train customer facing personnel on process and software use. Monitor general workflow through all 9 service departments and adjust as needed to ensure customer satisfaction.
EDUCATION
N/A
Edmond Memorial
Graduate
ABOUT KIMBERLY GRUBB
Nationally recognized Fixed Operations BDC Manager. Automotive Industry since with…
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