Kimberly Gordon
Workforce Planning Manager @RBC Wealth Management
Minneapolis, MN, US
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+91 *********19
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WORK HISTORY
Mar 2022 — Present
Workforce Planning Manager @RBC Wealth Management
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Minneapolis, MN, US
ABOUT KIMBERLY GORDON
Contact Center: Forecasting, Staffing, Optimizazation, Scheduling, Reporting & Capacity models; multi-channel contact centers.Specialties: Aspect eWFM,Verient(blue pumpkin), NICE IEX, Avaya CMS, VCC, Cisco, Genesys, Microsoft suite, Bomgar, Kanban and SharePoint
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