Kimberly Glenn

About Kimberly Glenn

As a Director at a leading SaaS sports-tech company, I\'ve forged a path from individual contributor to a strategic leader, leveraging my empathetic nature, exceptional client-facing skills, and accountability to drive impactful results. Top-of-mind initiatives include scalable success through process automation, empowering clients to optimize and become true brand advocates, and fostering a collaborative work environment across the organization.I\'ve consistently driven process improvements that enhance overall efficiencies for both internal and client-facing platforms and processes. My expertise lies in reinventing processes, cultivating client education initiatives, and fostering team growth which has resulted in consistent high-quality onboarding experiences. I show up each day with a can-do attitude and am dedicated to achieving not only project success and client satisfaction, but also the professional development of my team and collaboration of the overall organization.

Experience

1. Director, Onboarding & Support

   Relo Metrics

   Sep 2025 — Present · San Diego, CA, US

   By bringing Onboarding, Education, and Support together, we’re creating a more connected and efficient client experience. These two vital functions are fusing together at both ends of the client journey to deliver even more measurable value.

Education

• San Diego State University

  Bachelor's degree, Management Information Systems, General

  2015 — 2017

Skills

• Food Safety
• Learning Quickly
• Microsoft Excel
• Leadership
• Micros
• Customer Service
• Guest Recovery
• Multi Tasking
• Cash Handling Experience
• Microsoft Word
• Team Leadership
• Business Writing
• Invoicing
• Customer Satisfaction
• Microsoft Office
• Google Docs
• Time Management