Kimberly Glass-Woods

Senior Manager @Pf Changs China Bistro

Atlanta, GA, US

Spearheaded all facets of restaurant operations, encompassing staff management (hiring, training, scheduling, performance), financial oversight (budgeting, cost control, revenue growth), and strategic planning to enhance efficiency and profitability. • Cultivated a high-performing team through effective leadership, mentorship, and the promotion of a positive work culture, resulting in improved staff retention and service excellence. • Ensured exceptional customer satisfaction and a positive dining experience by proactively addressing concerns, maintaining quality standards, and fostering strong communication with guests and staff. • Drove operational improvements and ensured compliance with health, safety, and legal regulations while managing inventory, resolving issues, and contributing to marketing and community engagement initiatives.