Kimberly Gaines
Technical Service Desk Lead | CompTia Security+ | ITILv4 | Google IT Professional
- Role
- Technical Service Desk Lead at Leidos
- Location
- Huntsville, AL, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
Experience
Technical Service Desk Lead
Oct 2022 — Present · US
Skills
- Customer Experience
- Project Management
- Strategic Planning
- Employee Relations
- Outlook
- Training
- Customer Satisfaction
- Process Improvement
- Business Process Improvement
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Software Documentation
- Team Leadership
- Windows 7
- Data Entry
- Troubleshooting
- Time Management
- Access
- Call Centers
- Healthcare
- Leadership
- Public Speaking
- Employee Benefits
- Hipaa
- Peoplesoft
- Microsoft Office
- Sales
- Health Insurance
- Negotiation
- Insurance
- Management
- Team Building
- Claim
- Benefits Administration
- Coaching
- Performance Management
- Telecommunications
- Medicaid
- Customer Retention
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