Kimberly Dodd
Customer Support Specialist @American Council On Exercise Ace Fitness
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WORK HISTORY
Customer Support Specialist @American Council On Exercise Ace Fitness
San Francisco, CA, US
CUSTOMER CARE SPECIALIST AMERICAN COUNCIL OF EXERCISE (ACE)| JUNE 2023 – PRESENTACE certifies health coaches and exercise professionals while promoting physical activity globally through NCCA-accredited certification programs and evidence-based health and fitness information. Provide virtual technical and account support to a global clientele of ACE-certified professionals, addressing their inquiries and issues via chat, call center, and email Handle 50-100 customer inquiries daily, while maintaining a 100% satisfaction rating and collaborating with a team of 10 to ensure seamless support delivery Utilize a suite of software tools including Excel, Word, Outlook, Teams, Chat, and Salesforce to efficiently manage customer interactions and resolve queries
SKILLS
ABOUT KIMBERLY DODD
Hi, my name is Kimberly Dodd and I’m a Customer Support Specialist with 10+ years of…
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