Kimberly Decastro

About Kimberly Decastro

I am a Senior Business Systems Analyst with extensive experience in digital banking, platform enhancements, requirements engineering, and agile delivery. My background includes leading complex system integrations, defining detailed requirements, optimizing customer servicing platforms, and supporting large-scale digital transformations.I specialize in: Online & mobile banking platforms Requirements & user story development UAT/OAT, test planning, & acceptance criteria System troubleshooting & root cause analysis Data mapping, catalogs, and process models Agile/Scrum execution (Jira & Confluence) Platform migrations & capability analysis Cross-functional collaboration with IT, Product, Risk, and ComplianceI bring a strong blend of analytical, technical, and communication skills, along with SAFe PO/PM certification and Lean Six Sigma process optimization expertise. My goal is to deliver systems that are secure, scalable, customer-centric, and aligned to business strategy.

Experience

1. Business System Specialist

   TD

   Aug 2023 — Present

   Enhance customer servicing platforms by gathering and documenting requirements, applying risk assessment, and implementing security protocols.• Support product, performance, user acceptance, and operational acceptance testing through user story development and requirements translation.• Collaborate with cross functional teams to analyze business needs and implement system enhancements.• Troubleshoot platform issues, conduct root cause analysis, and coordinate with IT teams for resolution.• Assist in the development and deployment of new features, upgrades and integrations.• Maintain system requirement specifications, use cases, data catalogs, error mapping, and audit logging.

Education

• Community College of Philadelphia

  Associate of Arts and Sciences - AAS, Mental and Social Health Services and Allied Professions

  1993 — 1995

• Rosemont College

  Bachelor of Science, Human Resources Management/Personnel Administration, General

• Rosemont College

  Bachelor of Applied Science (B.A.Sc.), Human Resources Management/Personnel Administration, General

  2002 — 2004

Skills

• Human Resources Information Systems (Hris)
• Onboarding
• Succession Planning
• Recruiting
• Applicant Tracking Systems
• Adp
• Human Resources
• Performance Management
• Hris
• Talent Acquisition
• Personnel Management
• Business Analysis
• Customer Service
• Training
• Success Factors
• Employee Relations
• Talent Management
• People Soft
• Management
• Rmlc
• Peoplesoft
• Lean Six Sigma
• HR Information Systems
• Employee Engagement
• Sum Total Lms