Kimberly Collisi

Associate Banker @JPMorganChase

Cleveland, OH, US

As an Associate Banker you are at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. Help customers with everyday transactions, build rapport, and introduce them to our One Chase family. Also teach clients how to use self-service options, helping them enroll in and use tools so they can bank how, when and where they want. Responsibilities• Engaging the client by welcoming them warmly with a pleasant demeanor, using the client\'s name whenever possible, and thanking them for doing business with Chase• Assisting customers and making clients feel appreciated• Developing an expert knowledge of our self-service and digital platforms to help customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the Chase mobile app, Chase.com, and ATMs• Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels• Proactively collaborating with others to help customers• Helping build relationships with customers by connecting them with team members who can help them address their financial needs• Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements• Supporting customers with traditional banking needs and complex service transactions putting the customer’s needs at the center of everything• Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals

Ohio Center For Broadcasting-Valley Viiew

Radio and Television

Lakeland Community College

Associates