Kimberly Chin
Manager, Customer Communications @Optimum
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WORK HISTORY
Manager, Customer Communications @Optimum
Lead and mentor a team of Marketing Specialists to efficiently execute customer communications and regulatory notifications through email, direct mail, and social media for B2C and B2B products and services- Accountable for adhering to the customer communication program requirements for the Federal Government’s Affordable Connectivity Program (ACP)- Execute operational, service recovery communications due to technical system failures and weather related outages - Construct communication prototypes to align across the team - Customer Tutotal Management (FAQs, Videos, Guides)
SKILLS
ABOUT KIMBERLY CHIN
Goal-oriented marketing expert with experience in traditional and digital campaigns who…
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