Kimberly Burns

About Kimberly Burns

Hi, I’m Kimberly—a customer-focused professional with 14+ years of experience in account management, customer success, and service operations. I’m currently stepping into a new chapter as a Project Specialist at Iron Mountain, where I get to blend my background in relationship management with my passion for process improvement and collaboration.Over the years, I’ve managed key accounts, led high-impact projects, and worked closely with teams across the business to make sure clients are not only supported but truly heard. Whether I’m helping solve a tricky issue, guiding a customer through onboarding, or jumping into cross-functional projects, I’m all about keeping things organized, efficient, and people-focused.I’m excited to keep growing in the project management space and continue doing work that brings clarity, structure, and results—without losing that personal touch.If you’re into customer experience, process improvement, or just enjoy talking shop about what makes teams run better, I’d love to connect!

Experience

1. Project Solutions Specialist

   Iron Mountain

   May 2025 — Present · Reading, GB

   As a Project Solutions Specialist at Iron Mountain, I manage a high-volume portfolio of 50–60 concurrent projects, ensuring on-time, on-budget, and in-scope delivery across diverse client engagements. I serve as the primary point of contact for clients and internal stakeholders, developing tailored solutions that drive efficiency and meet strategic objectives.My role demands a proactive approach to problem-solving, continuous process improvement, and strong cross-functional collaboration. I leverage tools like Salesforce, Smartsheet, and Google Workspace to track progress, streamline workflows, and maintain clear project documentation. With a customer-first mindset, I consistently support business goals while delivering high-quality service in fast-paced environments.

Education

• West Chester University of Pennsylvania

  Bachelor of Science, Business and Technical Writing & Business Geographic Information Systems

  2004 — 2008

Skills

• Onboarding
• Performance Management
• Crm
• Employee Training
• Recruiting
• Management
• Team Building
• Customer Retention
• Customer Service
• Team Leadership
• Customer Satisfaction
• Training
• Talent Management
• Coaching
• Time Management
• Employee Relations
• Account Management
• Leadership
• Employee Engagement
• Sales
• Call Centers
• Customer Experience