Kimberly Albritton

About Kimberly Albritton

With a decade of experience in client success and project management, I value clear…

Experience

1. Client Coordinator

   Unity Web Agency

   Dec 2022 — Present · Raleigh, NC, US

   As a Client Coordinator at Unity Web Agency, I managed client relationships by serving as the primary point of contact, addressing inquiries, concerns, and feedback promptly and professionally to ensure a seamless client experience. I developed and implemented customer relationship practices and processes that contributed to client satisfaction and retention. In addition to orchestrating project management activities—such as coordinating meetings, maintaining communication and managing project milestones. I also developed, implemented and monitored a Net Promoter Score (NPS) system to identify areas for improvement. My efforts in implementing strategies to boost client satisfaction and loyalty played a key role in achieving positive outcomes for both clients and the agency. In addition to my role as a Client Coordinator, I also assisted our marketing specialist with short and long form content creation, SEO-optimized website copy and case studies.

Education

• Strayer University

  BA, Business Admin w minor in Marketing

  2010 — 2012

Skills

• Publishing
• Event Planning
• Customer Service
• Poetry
• Writing
• Social Media Marketing
• Powerpoint
• Training
• Publications
• Published Author
• Blogging
• Research
• Creative Writing
• Social Networking
• Nonprofits
• Social Media
• Outlook
• Leadership
• Public Relations
• Public Speaking
• Analysis
• Time Management
• Microsoft Word