Kimberly Aguirre
Customer Support Specialist @The Cigna Group
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WORK HISTORY
Customer Support Specialist @The Cigna Group
FL, US
EDUCATION
Charter College
Bachelor of Science - BS, Business Administration and Management
Charter College
Associate of Arts and Sciences - AAS, Business Administration and Management, General
ABOUT KIMBERLY AGUIRRE
Customer Success Manager with a strong background playing a vital role in the development, management, growth, and retention of accounts. Exhibiting experience as the primary point of escalation for client questions, needs, wants, and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements, and requests to provide first-class customized solutions. Ultimately delivering results through phone, online, and consultative communications with customers. Highly adept in identifying trends by analyzing customer records, inquiries, and complaints to develop rapid solutions.
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