Kimberly Adams
Customer Care Representative @ Xerox
- Role
- Customer Care Representative and Clinical Triage Representative at Xerox
- Location
- Jackson, MS, US
- LinkedIn followers
- 500 followers
About Kimberly Adams
More than 10 years of successful experience in customer service.* Possess solid…
Experience
Customer Care Representative and Clinical Triage Representative
Nov 2013 — Present
I am a members advocate. Handle all calls for Medicare Part D- Prescription Drug Plan. Refill members prescriptions, update information on members account. In Clinical Triage Unit-I send doctors offices the proper forms for Coverage Determination on members medications that require Prior Authorizations. I also reach out to Pharmacies to make sure that our members receive their medications.
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