Kimberly Adams

Customer Care Representative @ Xerox

Role
Customer Care Representative and Clinical Triage Representative at Xerox
Location
Jackson, MS, US
LinkedIn followers
500 followers

About Kimberly Adams

More than 10 years of successful experience in customer service.* Possess solid…

Experience

  1. Customer Care Representative and Clinical Triage Representative

    Xerox

    Nov 2013 — Present

    I am a members advocate. Handle all calls for Medicare Part D- Prescription Drug Plan. Refill members prescriptions, update information on members account. In Clinical Triage Unit-I send doctors offices the proper forms for Coverage Determination on members medications that require Prior Authorizations. I also reach out to Pharmacies to make sure that our members receive their medications.

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Kimberly Adams — Customer Care Representative and Clinical Triage Representative at Xerox in Jackson, MS, US | Unifers