Kimberlie Thebeau

WORK HISTORY

EDUCATION

SKILLS

ABOUT KIMBERLIE THEBEAU

I am an accomplished Operations & People Support leader with over 10 years of experience in business operations, administration, human capital management, customer service, and quality assurance. My passion lies in enhancing customer and employee experiences, driving Diversity, Equity, and Inclusion (DEI) initiatives, and ensuring top-notch quality in all aspects of my work.Throughout my career, I have demonstrated strong leadership, communication, and continuous improvement skills. I have a proven track record in project management, receivables, underwriting, and compliance. My expertise in strategic planning, team leadership, and fostering collaborative environments has consistently driven operational excellence.At Bright Horizons, I led a team of six Quality Monitoring Specialists, coordinating QA programs for a 300-400 consultant contact center. I maintained QA scores of 90%+ and implemented the ACEE program to align customer and employee experiences. My role involved organizing call evaluations, fostering cross-departmental collaboration, and leveraging data insights to drive performance and retention strategies.I possess strong analytical abilities coupled with exceptional communication skills, enabling me to effectively coordinate cross-functional teams and deliver superior results. I am dedicated to driving results, enhancing employee satisfaction, and ensuring exceptional customer experiences.Key Skills and Expertise- Operations Management - Diversity, Equity, and Inclusion (ADAPT DEI Co-Chair)- Quality Assurance - Cross-functional Collaboration Across Business Partners- Coaching and Development- Customer Service/Retention- Advanced Microsoft Office (Word, PowerPoint, OneNote, and Excel)- Advanced Communication Skills- Analytical SkillsI am excited to connect with like-minded professionals and explore opportunities to leverage my expertise in business operations and elevate customer experiences.