Kimberley Meehan
Chief Customer Officer - Head of Operations - Head of Customer Service and Support
- Role
- Head of Advanced Support Cash App at Block
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Kimberley Meehan
Customer Experience and Operations executive leader with a track record of delivering strategies that drive engagement, accelerate business growth, and maximize operational efficiency. Extensive experience in high-growth, scaling, and industry-disruptive organizations providing exceptional customer value.Dynamic, versatile skill set that fosters strong, collaborative cross-functional relationships to design seamless, integrated customer journeys. Skilled in identifying opportunities, solving complex problems, and leveraging emerging tools and technologies to enhance brand loyalty and customer retention.Advocate for the Voice of the Customer, utilizing data-driven insights and industry trends to shape product roadmaps, servicing strategies, and operational priorities. Expert in harnessing innovative tools, processes, and technologies to streamline the Customer Journey and improve satisfaction.Respected leader with a demonstrated ability to build highly engaged, high-performing teams and empower talented leaders across organizations. Skilled in fostering relationships across all levels, aligning partner goals, and driving meaningful business results.Core competencies include: customer experience and servicing, people leadership and development, banking, sales, brokerage and fraud operations, loyalty and reward programs, marketing, program management, reengineering and continuous process improvement, fee product and insurance servicing, change management, data-driven analysis, voice of the customer programs, relationship and partnership management and utilization of existing and new tools and technology (CRM, SaaS, AI)
Experience
Head of Advanced Support Cash App
Aug 2025 — Present · Charlotte, NC, US
Education
University of Arizona
BA, English
Skills
- Mobile Devices
- B2b Marketing
- Strategy
- E-Commerce
- Analytics
- Loyalty Programs
- Crm
- Direct Marketing
- Email Marketing
- Customer Experience
- Cross-Functional Team Leadership
- Marketing Strategy
- Marketing
- Loyalty Program Development
- Digital Marketing
- Relationship Marketing
- Digital Strategy
- Customer Engagement
- Strategic Partnerships
- Project Implementation
- Segmentation
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