Kimberley Chiu
Global Operations Leader | Customer Support
- Role
- Senior Customer Support Operations Lead at Cash App
- Location
- South San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Kimberley Chiu
Accomplished operations leader with 15+ years of experience in consumer and business operations with a successful track record in launching new products as well as building and scaling high performing operational teams through thoughtful execution, collaboration with product, engineering, BD and sales teams and a customer-centric and data-driven approach.Project Management | Customer Support | Process Improvement | Operations Management | Team Leadership | Operational Efficiency | Vendor Management | Team Goals | Cross Functional Collaboration | Scrum Master | Data Analysis | Program Management
Experience
Senior Customer Support Operations Lead
Jul 2024 — Present · San Francisco, CA, US
Reimagined and transformed the governance models for multiple BPO partners, ensuring strict adherence to regulatory and operational standards, achieving key performance metrics and focusing on the customer experience.
Education
University of California, Berkeley
Bachelor of Arts, Economics; Molecular and Cell Biology
2003 — 2007
Skills
- Web Analytics
- Strategic Partnerships
- Leadership
- Lead Generation
- Marketing
- Account Management
- Sales
- Online Advertising
- Business Development
- Management
- Analytics
- E-Commerce
- Cross-Functional Team Leadership
- Product Management
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